How do I register?
How do I change my account details?
I have forgotten my password. What should I do?
How do I delete my account?
How do I unsubscribe to Nysaa emails?
Are my personal details safe if I create an account?
Do you offer a loyalty program?
What are the benefits of joining your loyalty program?
How do I place an order?
I’m having trouble placing my order. What should I do?
How can I track my order?
Can I make any changes after placing the order?
Can I place the order at a different address?
Are there any cancellation charges?
What do I do if I have received the wrong shade?
What if I used reward points for payment and had to cancel my order?
How can I pay for my order?
I have a payment problem with my order. What should I do?
How can I use Reward Points to pay for my order?
Can I pay in-store for a product bought online?
What should I do in case of failed delivery?
What do I do if I haven’t received my order?
What happens if I’m not at home to accept my delivery?
There is an item missing from my order. What should I do?
Can I return part of my order?
What is the return policy?
How do I initiate a return?
When will I get my return refund?
I have received a damaged /defective /wrong product in my order, how should I proceed?
What is the timeframe for returns?
How can I contact customer support?
What are your customer support hours?
How long does it take to receive a response to my inquiry?